Maintenance Troubleshooting

Slow or Clogged Drain:

1. Do NOT use Drano or any liquid cleaning chemicals.
2. Do NOT detach any plumbing or use snakes, metal hangers, or other metal items in the drain. In the tub, you can use a plastic drain stick or a plunger.
3. Pull out any hair or debris from sink drains to unclog.
4. Submit a maintenance request if these things do not clear your drain.

Toilet Issues:

1. Do not detach plumbing or use any metal hangers or wires in the tank or toilet.
2. Try using a plunger in the toilet to clear any clogs.
3. If you are unsuccessful, submit a maintenance request.

Pest Control:

1. If you notice insects or rodents, use prevention products that you can find at any home improvement or department store.
2. For some tips on preventing and eliminating pests go to this link: http://www.doityourselfpestcontrol.com
3. If you cannot resolve the pest issue yourself, submit a maintenance request.

Power Goes Out:

1. Check with Duke Energy to see if a power outage has been reported in the area. You can reach them at 1-800-544-6900.
2. Check the breakers.
3. If the power outage is not reported and the breakers look okay, submit a maintenance request.

Outlet not Working:

1. Test the light switches to see if one of them turns on the outlet’s power.
2. Press the reset button on your GFCI outlet plate. Look for the GFCI buttons all over the house, and reset them all.
3. If hitting the reset buttons does not work, submit a maintenance request.